請問運費是多少？有免運費優惠嗎？| How much is the shipping fee? Do you offer free shipping?
自取與送上門的基本運費計價方式相同：
- 順豐站 / 營業點 / 智能櫃自取： 運費由顧客取件時直接向順豐支付。
- 直接送上門 (住宅或工商地址)： 運費由顧客收貨時直接向順豐支付（送上門無需額外住宅附加費）。
- 溫馨提示：若您購買厚重大衣或訂單件數較多，順豐智能櫃可能因體積限制無法放入，建議優先選擇順豐站自取或直接送上門。
The shipping rates for self-pickup and home delivery follow the same standard tariff structure:
- SF Store / SF Service Center / SF Locker Pickup: Shipping fees are to be paid by the customer upon picking up the parcel.
- Door-to-Door Delivery (Residential or Commercial Address): Shipping fees are to be paid by the customer upon delivery (No residential surcharge applied).
- Note: If your order contains heavy outerwear or multiple items, it may exceed SF Locker size limits. We highly recommend selecting an SF Store or Door-to-Door delivery for larger orders.
下單後需要多少天才能發貨？| How many days will it take to ship my order after payment?
所有現貨訂單將於付款成功後的 2-4 個工作天內安排寄出（不含公眾假期及週末）。
All in-stock orders will be processed and shipped within 2-4 business days (excluding weekends and public holidays) after payment confirmation.
發貨後我該如何追蹤我的包裹？| How can I track my parcel once it has been shipped?
商品寄出後，您可隨時登入本網站，在「我的訂單」頁面中直接查閱該筆訂單的順豐運單編號與最新物流進度。
Once shipped, you can log into your account on our website at any time to view the tracking number and live shipping updates directly under your order history.
如何揀選合適嘅尺碼？| How can I track my parcel once it has been shipped?
每件商品的描述頁面下方均附有詳細的尺寸表（Size Chart），相關數據亦會參考該牌子官方網站所提供的尺寸。由於所有尺寸均由人手測量，可能存在 1-3 厘米的誤差，敬請見諒。如果您對尺碼有任何疑問，歡迎隨時 WhatsApp 我們查詢。
A detailed size chart is provided at the bottom of each product description page,with measurements also sourced directly from the brand's official website. Please note that there may be a 1-3 cm difference due to manual measurement. If you are unsure about sizing, feel free to contact us via WhatsApp for assistance.
產品會有色差嗎？｜Will there be a color difference in the products?
我們致力呈現商品最真實的顏色。然而，受拍攝光線、螢幕設定及個人感官影響，照片與實物可能存在輕微色差，所有顏色請以收到之實物為準。
We strive to display the true colors of our products. However, slight color variations may occur due to photography lighting, monitor settings, and individual perception. The actual color of the physical product shall prevail.
衣服應該如何洗滌和護理？｜How should I wash and care for my clothing?
由於不同面料（如羊毛、絲質或棉麻）的護理需求各異，具體的洗滌建議請參閱各產品描述頁面，或參考衣物內側的洗水標籤指示。
Since care requirements vary by fabric (such as wool, silk, or cotton), please refer to the specific care instructions on each product description page or the care label inside the garment.
購物如何賺取積分？積分可以扣減現金嗎？｜How do I earn points? Can points be used as cash discounts?
只要您在購物時登入帳戶，每消費 HK$1 即可賺取 0.01 積分（即每消費滿 HK$100，即可獲得 1 積分）。
累積的積分可在下次結帳時直接當作現金抵銷訂單金額，每 1 積分可當作 HK$1 現金使用。
As long as you log into your account when shopping, you will earn 0.01 points for every HK$1 spent (meaning you will receive 1 point for every HK$100 spent).Accumulated points can be used as cash discounts to deduct your order amount on your next purchase, where every 1 point can be used as a HK$1 cash discount.